Privacy Policy

1. Introduction

Totalsoft IT Solutions Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information of our users ("you" or "your") when you use our Garage Management System and related services.

We are a registered data controller in the United Kingdom under the Data Protection Act 2018 and complying with the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following data about you:

• Account Information: Name, email address, phone number, and garage business details.
• Customer Data: Information about your garage customers (names, vehicle registrations, service history) that you input into our system.
• Usage Data: Technical information including your IP address, browser type, and how you interact with our platform.
• Communication Data: Records of correspondence if you contact our support team.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Garage Management System.
• To process and manage bookings, invoices, and service reminders.
• To provide customer support and respond to your enquiries.
• To notify you about changes to our services.
• To improve our platform through usage analysis and feedback.

4. Data Security

We implement industry-standard security measures to protect your data. All data is stored on secure servers located within the United Kingdom or the European Economic Area (EEA). We use encryption (SSL/TLS) for all data transmissions.

Access to personal data is strictly limited to authorised personnel who require access to perform their duties. We regularly audit our security practices to ensure your information remains safe.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any inaccurate information.
• The right to erasure: You can request that we delete your personal data under certain conditions.
• The right to restrict processing: You can object to how we use your data.
• The right to data portability: You can request that we transfer your data to another organisation.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:
Email: legal@totalsoft.co.uk
Address: Totalsoft IT Solutions Ltd, London, United Kingdom.